江苏领航软件科技有限公司

In response to the high-quality development requirements of public hospitals, Huashan Hospital has continuously deepened the construction of digital hospitals in recent years, relying on cloud computing, big data AI、 The metaverse and 5G communication technologies, empowered by AI, have created a 'smart outpatient service ecosystem' that integrates online and offline services, solving patients' pain points in multiple dimensions and making high-quality and efficient medical services within reach.

Smart healthcare: from 'passive medical treatment' to 'active health'

Medical process management is one of the most complex management areas in modern society. Huashan Hospital focuses on patient health management and has built a smart service system that covers precise pre diagnosis appointments, precise guidance during diagnosis, and full post diagnosis tracking through data empowerment.

Taking the Dermatology Department of Huashan Hospital as an example, the department receives an average of over 5000 patients per day, making it the largest dermatology medical center in China and the location of the National Skin and Sexually Transmitted Disease Professional Quality Control Center (planned). In order to reduce patient waiting time and improve diagnosis and treatment efficiency, patients can now make precise appointments through the Huashan Hospital AI intelligent pre consultation system before entering the hospital. By guiding the formation of structured digital medical records in advance, doctors can already understand the core condition before face-to-face consultations, greatly reducing on-site writing time and allowing patients to feel respected for being understood in advance.

In addition, the hospital has set up appointment entrances for different patient groups, and elderly patients can directly access the outpatient department for common elderly diseases through the 'Elderly Quick Entrance'; Office workers obtain precise time slot recommendations based on fragmented time preferences; Rare disease patients can quickly identify corresponding experts, resulting in a significant increase in appointment registration rates.

In the process of diagnosis, the hospital's intelligent system supports patients to complete registration, check-in, waiting inquiry, instant payment, examination appointment, report inquiry and other medical processes with one mobile phone, reducing queuing time, and the transparency of the process also reduces patients' waiting anxiety.

After diagnosis, the Internet hospital provides extended services to facilitate the re diagnosis and prescription renewal of patients with chronic and common diseases. Patients can operate at home for five minutes, and drugs can be delivered to their homes. The monthly service volume exceeds 14000 person times, effectively solving the pain of repeated travel of long-term drug users.

More profoundly, the hospital has built a comprehensive disease management platform that integrates patient visits, medication, and treatment records into continuous health records. It actively promotes personalized health education, medication reminders, follow-up plans, and supports patients in self-assessment of scales and trend queries of health indicators (such as weight and blood sugar), becoming the digital hub for patients' 'active health'.

Smart Management: Empowering Smart Decision Support with Digital Drive

In addition to achieving intelligence in the medical service process, digital transformation also plays an important role in hospital management. As a national medical center, Huashan Hospital has a huge outpatient volume, and traditional statistical and paper document models, as well as subsequent information collection, are difficult to support real-time acquisition and deep utilization of massive data. Innovative management models are of great significance. Therefore, a smart operation management decision support platform jointly created by multiple departments such as the hospital outpatient department, big data center, and information center has emerged.

By breaking down data silos, the platform intelligently collects and integrates data scattered across various systems, achieving a 'connected point to line' approach; Further explore the correlation and data logic, actively promote the interconnection and intercommunication of data, and achieve precise matching and support between medical needs and services through 'connected networks'.

Taking the example of outpatient consultations, the platform can timely display the number of registered outpatient visits, average waiting time of patients, and the use of intelligent devices such as self-service machines. Based on the standardized data operation and management model set in the early stage, it monitors information such as the heat map of waiting times and doctor visits, and optimizes the allocation of outpatient resources. At the same time, VR/AR interactive technology is used to reconstruct the actual scenes of each hospital area and floor through high-precision modeling, forming a visual and interactive 'cockpit' mode, so that the outpatient management scene is not limited to physical space, achieving 'one large screen reflecting the outpatient'.

Meanwhile, relying on big data analysis and AI algorithms, the platform can assist hospitals in accurately understanding real-time outpatient conditions, predicting future outpatient trends, and reviewing past outpatient visits, thereby improving the efficiency of outpatient and department management.

With the continuous optimization of system functions, the standardization and systematization of data governance are also deepening synchronously. A unified data caliber and standard have become the 'ruler' of hospital operation and management decisions, effectively promoting the scientific, standardized, and refined management of hospitals.

Smart service: full care, helping doctors and patients travel in both directions

As a tertiary public hospital, Huashan Hospital serves patients from all over the country, and patients' demand for convenient medical treatment is increasing day by day. Given that the hospital headquarters is located in the city center and occupies limited land, it is particularly important to build an intelligent and convenient outpatient ecological service system. The hospital relies on an information platform to solve pain points online and offline, and accurately connects with the parking, accommodation, transportation and other needs of patients who come to the hospital. Patients can get corresponding convenient services through the 'Huashan Hospital WeChat official account - Outpatient Service' button, so that medical treatment can be connected with 'food, clothing, housing and transportation', significantly improving the medical experience. At the same time, we will launch special services such as digital annual reports, electronic banners, and electronic business cards for doctors' outpatient visits, promoting a two-way flow between doctors and patients.

At the same time, within the 'Outpatient Ecological Service' of the hospital, patients can accumulate corresponding medical treatment points by using electronic medical insurance vouchers, successfully making appointments and seeking medical treatment on time, making online payments, and querying reports through digital and paperless medical behaviors. Points can be exchanged for convenient services such as accompanying diagnosis services, mailing reports, and popular science books at Huashan Hospital, achieving 'convenient medical treatment and preferential feedback'. In the future, we will continue to expand the scene of point redemption and include more digital and low-carbon medical choices in the scope of point rewards, ensuring that the welfare of convenient medical treatment benefits every patient and significantly enhances the sense of medical satisfaction. Truly realizing the concept of 'one program enjoying outpatient services' and promoting the transformation of service models from 'people finding services' to 'data-driven services finding people'.

While promoting the application of digital intelligence, Huashan Hospital does not forget to bridge the 'digital divide'. A public welfare course is specially designed on the second floor of the outpatient department, where volunteers teach hand in hand every day to help elderly patients proficiently use smart devices and enjoy convenient medical treatment. The innovative 'home-based elderly care IPTV' service effectively bridges the 'digital divide' by providing one click access to health management, science popularization lectures, medication reminders, and appointment registration through the large TV screen; The community's 'digital public phone booth' creates a '15 minute medical consultation circle', allowing convenient services to penetrate into the elderly's living circle.

From 'seeking medical treatment in confusion' to 'precise outreach', from 'one-way consultation' to 'two-way rush', from 'passive treatment' to 'active intervention', the smart medical practice empowered by digital intelligence is becoming a vivid footnote to the high-quality development of public hospitals.

https://www.jfdaily.com/sgh/detail?id=1616887

Huashan Sci Tech Innovation ⑤ | National Gold Award: Empowering the "Smart Outpatient Ecosystem" with Digital Intelligence to Help Doctors and Patients Go Both Way